Refund & Returns Policy

At Lazzberry Fashion, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our return and refund policy is outlined below.

1. Eligibility for Returns

  • Returns must be requested within [X] days of receiving the item.
  • The item must be unused, unworn, unwashed, and in its original packaging with tags attached.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items marked as final sale, clearance, or personalized products cannot be returned.

2. How to Initiate a Return

  1. Contact Us – Email us at [support@lazzberryfashion.com] or call [+XX-XXXX-XXXX] with your order details and reason for return.
  2. Return Approval – Our team will review your request and provide further instructions.
  3. Ship the Item – Once approved, send the item back to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Processing – Upon receiving the returned item, we will inspect it and process the refund or exchange.

3. Refund Policy

  • Approved refunds will be issued via the original payment method within [X] business days.
  • Shipping fees are non-refundable unless the return is due to our error.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

  • Exchanges are available for damaged, defective, or incorrect items at no extra cost.
  • If you wish to exchange for a different size or color, it will be subject to availability.

5. Non-Returnable Items

  • Final sale, clearance, or promotional items.
  • Lingerie, swimwear, and accessories for hygiene reasons.
  • Customized or personalized products.

6. Damaged or Defective Items

  • If you receive a defective or incorrect item, please contact us immediately with photos as proof.
  • We will replace the item or offer a full refund, including shipping costs.

7. Late or Missing Refunds

  • If you haven’t received your refund after [X] days, please:
    1. Check your bank or payment method.
    2. Contact your payment provider for processing delays.
    3. If the issue persists, contact us at [support@lazzberryfashion.com].